FAQ - Trullo Fumarola

FREQUENTLY ASKED QUESTIONS

What is the cancellation policy ?

If you cancel 45 days or more in advance of your arrival date, no cancellation charge will be changed and your deposit will be refunded. If you cancel within 45 days of your arrival day or don’t show on the day, the total price of the booking will be charged.

We will only provide the option of rebooking your holiday should there be a National Lockdown in Italy which will not permit you to travel to Puglia.

Unfortunately, we cannot provide refunds for cancellations due to illness, or any of your party having to self-isolate.

We highly recommend that you purchase holiday insurance.

How do we get to the property ?

The nearest airports are Bari and Brindisi. Both are international airports. We strongly recommend you rent a car since public transport is not great in the area. You will find all the major car rental companies at both airports. Please book your car ahead of your arrival, especially during the high season.

We will send you detailed directions to the property ahead of your arrival. You can also find us on Google Maps as Trullo Fumarola.

Do you accept pets ?

This is subject to prior approval. We will be happy to accept your pet, but need to make sure you are aware of the set out of the property first (low stone walls without high fences, need to respect the space of the other house etc.)

What are the check in and check out times ?

Guests can check in from 3.30 pm and check out is by 9.30 am. Early check in and late check out are subject to availability. We will do everything we can to accommodate you.

How does check in work ?

We will meet you in person at the property. Prior to your arrival you will receive an email with detailed directions.

Where do we park ?

There is ample parking space within the property, also shaded.

What happens if something gets damaged at the property ?

We expect a certain amount of wear and tear is inevitable. Who hasn’t dropped a wine glass?
However, if something does get damaged during your stay, please contact us right away so that we can make sure it is fixed or replaced before the next guest checks in.
If the damage is serious or malicious then we will have to charge you to replace or repair it.

Are linens and towels provided ?

Yes, linens and towels are provided. We kindly ask you to only use the white towels inside the houses. We supply blue towels for pool and beach.

Is there a high chair and cot available ?

Yes, we have plenty of those. The cots are travel cots. Please let us know before your stay how many you will need. We also supply beddings for the cots.

Is cleaning included in the rate ?

The rate includes the cleaning of the property before arrival and after departure. Additional cleaning is available at an extra cost and needs to arranged beforehand.

Is the property suitable for someone with mobility issues?

Yes it is, being all on one level and without any stairs.

Is there WiFi at the property?

Yes there is. You will find the details and passwords in your Welcome Kit at the property when you arrive.

We are arriving late in the evening. Can you get groceries for us to get through the first couple of days?

Yes, this is possible. Please write to us in advance so we can organize.

Where can I find your full terms and conditions?

Our full terms and conditions can be found by a link at the bottom of the page.