Terms and Conditions

Booking Terms and Conditions Trullo Fumarola

Property: Trullo and Villa Fumarola

Address: Strada Bellezza 1a, 74015 Martina Franca (TA), Italy. Phone: +39 333 7880670

This is a NON SMOKING property.

 

1. Payment and payment schedule

A deposit of 25% of the booking price is required at the time of booking to confirm your reservation. The balance of your booking price must be paid no less than 60 days before arrival.

 

2. Cancellations

Once your rental has been confirmed, to cancel the entire rental or any component, the person making the booking must notify us via email. Cancellation takes effect on the date we receive your email. The following cancellation charges apply:

Date on which written notice of cancellation is received by us:

  • 60 or more days prior to arrival – refund of any payment made.
  • Less than 60 days prior to arrival – loss of any payment made.

If we do not receive the balance of your booking cost in full and on time, we reserve the right to treat your booking as cancelled by you.

 

3. Security deposit

A security deposit is required. It is 250 for the Villa, € 200 for the Trullo and € 400 for the entire property.

The deposit automatically converts to a damage deposit upon arrival. The deposit is NOT applied toward rent; however, the owners will give instructions to their bank to fully refund the security deposit within 3 working days of departure, provided the following provisions are met:

  • No damage is done to property or its contents, beyond normal wear and tear.
  • No charges are incurred due to illegal activity, pets or collection of rents or services rendered during the stay.
  • All debris, rubbish and discards are placed in rubbish bin.
  • All keys and the gate opener are left with us and unit is left locked.
  • All charges accrued during the stay are paid prior to departure.
  • No linens are lost or damaged.
  • The renter is not evicted by the owner (or representative of the owner) or the local law enforcement.

 

4. Maximum occupancy

The maximum number of guests is limited to four persons for the Trullo,  eight persons for the Villa and twelve persons for the entire property.

 

5. Inclusive fees

Rates include a one-time linen & towel setup. The rental rate covers electricity, gas and water which are consumed in the Trullo and Villa, swimming pool and garden during the stay provided these do not exceed regular household consumption. It does not cover the consumption of appliances other than small household equipment (such as hairdryer, electrical toothbrush, mobile phone or computer rechargers and similar). 

 

6. No daily housekeeping service

Daily maid service is not included in the rental rate. However, it is available at an additional rate. Initial cleaning is included in the booking cost and is performed the morning before the tenants’ arrival. Weekly cleaning is included in the rent for stays of 10 days or longer. We do not permit bath towels or linens to be taken from the property, but we provide extra beach towels for your use.

 

7. Swimming pool, swimming pool area and central garden area

These areas are shared by both houses (Trullo Bougainvillea and Villa Gelsomino).

 

8. Parking

There is ample parking space on the property. Parking on the road is not permitted. Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner.

 

9. Water and septic

The septic system is very effective; however, it will clog up if improper material is flushed. DO NOT FLUSH anything other than toilet paper. No feminine products, diapers or similar should be flushed at anytime. If it is found that the septic system has clogged due to improper use, you could be charged damages of up to two hundred Euros (€200).

 

10. Pets

Pets are permitted in rental units only with prior approval.

 

11. Lost property

Please ensure all personal possessions are packed when departing your accommodation. Whilst we will endeavour to assist when items are left, unfortunately we are unable to guarantee the return of any items which have been left unattended and will not be liable for any items lost or damaged in transit. Postage, packaging and handling fees may be applied for the return of lost property.

 

12. Personal health and safety

We take the safety of our customers very seriously, unfortunately crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety as you do at home. We therefore advise all customers to be extra vigilant and ensure that great care is taken of your property and personal safety. You must ensure all the windows, shutters and doors are locked at night. In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police or other competent authority and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim through your holiday insurance.

 

13. Use of barbecue grills, fireplaces and candles

You must make sure that any candles, barbecue grills or fireplaces are used safely and any fire or embers are always entirely extinct before leaving or going to bed.

 

14. Your accommodation

This is reserved exclusively for the people named on your arrival details and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable). On departure you should leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If significant additional cleaning has been necessary, a charge will be made locally and an appropriate proportion (decided by us) of the security deposit withheld. Please note that single sex parties or groups of young adults (under 21) are not accepted in our property.

 

15. Holiday insurance

Adequate insurance is essential and we strongly advise you have this in place at time of booking.

 

16. Local activities, facilities and excursions

Some facilities, activities and excursions could involve an element of risk. These activities, facilities and excursions are neither run nor controlled by us. If you wish to participate, purchase or make use of any optional activities, facilities or excursions that are not part of your pre booked accommodation, we regret that we cannot accept liability in relation to these. The contract for the provision of that activity, facility or excursion will be between you and that provider. Usually these locally paid for activities, facilities and excursions will be subject to local law and jurisdiction. The discretion to partake in any such activities, facilities, or excursions is entirely at your own risk. You are responsible for taking sensible precautions for your own safety and for the safety of any children or family members for whom you are responsible. Please liaise with the supplier of the facility, activity or excursion for the Terms and Conditions of your activity, facility or excursion which will govern your contract.

 

17. Personal information

In order to process your booking and provide you with your confirmed booking we will need to fotocopy the passport or identity card of each person staying at our property. We are obliged by Italian law to keep this information on file and make it available to the local authorities.

 

18. Falsified bookings

Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

 

19. Written exceptions

Any exceptions to the above mentioned policies must be approved in writing in advance.

These Booking Conditions and any agreement to which they apply are governed in all respects by Italian law.